Returns & Exchange

Return & Exchange

If you are not happy with your purchase, kindly email us at Please send the item(s) back within 14 days starting from day you receive the item. We will initiate refund/exchange as soon as we receive the package.

Return process:

1. Send us an email at

2. Please ensure that the packaging is well packed and protected from possible damage.

3. A proof of shipment will be handed to you when you hand in the return. We ask you to keep the receipt as we cannot be held responsible for loss or missing items in the package.

4. Return fees will be covered by you.


Always Summer
Haarlemmerstraat 210
2312GJ Leiden 
The Netherlands


Your opinion matters to us. If you are unhappy with our products, we are willing to compensate for it. From the day you receive your product(s), you have 14 days to request for a refund. via e-mail: with your order number and return request. We will initiate full refund once items are received and checked to be complete with no issues. Only products that do not present signs of usage, damage and returns within 15 days from receipt will be refunded. We will assess conditions of items and depreciation may be charged.

However we can’t give you full refund under the following circumstances:

1. Your order didn’t arrived due to factors within your control (for example you provided us with the wrong shipping address).

2. Your order didn’t arrive due to one or other circumstances outside the control of Always Summer

3. Your order has been placed within a sale. In this case you can still change your order amount for other products.